Refund policy

Shipping & Returns Policy

📦 Shipping

  • Orders are processed within 3–5 business days unless otherwise noted (custom orders may take longer).

  • We ship via USPS/UPS. Tracking information will be provided once your order ships.

  • Once your package is in the hands of the carrier, we are not responsible for delays, lost packages, or mishandling. Please contact the carrier directly with your tracking number for updates.

Fragile Items (Double-Walled Liquid Cups)
Our cups are carefully packaged to prevent damage, but because they are double-layered with liquid inside, they may be more vulnerable to rough handling during shipping. We strongly recommend handling with care when opening your package.

If your cup arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We’ll work with you to provide a replacement or refund, and if needed, assist you in filing a claim with the carrier.

🔄 Returns & Exchanges

We want you to love your purchase! If for any reason you’re not satisfied:

  • Returns and exchanges are accepted within 14 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • Buyers are responsible for return shipping costs. If the item is not returned in original condition, the buyer is responsible for any loss in value.

Non-Returnable Items

  • Personalized or custom orders

  • Sale items

  • Digital downloads

⚠️ Damaged or Defective Items

If your item arrives broken or defective, please notify us within 7 days of delivery. We’ll do our best to make it right with a replacement or refund. Please include your order number and photos of the damage in your email.

📧 How to Start a Return or Report Damage

Email us at TheSpookyPineapple@gmail.com with your order number and reason for return, or photos of damage. We’ll get back to you within 2 business days with next steps.